Refund & Return Policy

Last updated: October 2, 2026

At THE TREND X COSMETICS, we want you to be satisfied with your order. Due to the nature of cosmetic and personal care products, special hygiene rules apply to returns.

14-Day Return Period

You may request a return within 14 days of receiving your order.

To start a return, please contact us at:

support@thetrendx.com

Please include:

• your order number;
• the product(s) you wish to return;
• the reason for the return where applicable.

For the statutory 14-day right of withdrawal, customers are not legally required to provide a reason for changing their mind. However, providing this information helps us process your request more quickly.

We will provide the return instructions and return address by email.

Please do not send products back without first contacting us.

Cosmetic and Hygiene Products

For health, safety and hygiene reasons, we cannot accept returns of cosmetic or personal care products if:

• the product has been opened;
• the hygiene seal or protective seal has been removed or broken;
• the product has been used or tested;
• the product is no longer in a condition suitable for resale for hygiene reasons.

This restriction does not affect your statutory rights if the product is defective, damaged, incorrect or otherwise not in conformity with your order.

Unopened cosmetic products may be returned within the applicable 14-day return period provided that they are:

• unused;
• unopened;
• in their original packaging;
• with all hygiene seals and protective seals intact;
• in the same condition in which they were received.

Damaged, Defective or Incorrect Products

Please inspect your order as soon as you receive it.

If your product arrives:

• damaged;
• broken;
• leaking;
• defective;
• with damaged packaging affecting the product;
• or if you receive the wrong product,

please contact us as soon as possible at support@thetrendx.com.

Include your order number, a description of the problem and, where possible, clear photographs showing the product and packaging.

We will review the issue and provide an appropriate solution in accordance with applicable consumer protection law.

Depending on the circumstances, this may include:

• replacement of the product;
• correction of the problem;
• a price reduction;
• or a refund where legally applicable.

Where a product is defective or does not conform to the order, any necessary return or replacement will be provided without additional cost to the customer where required by applicable law.

Return Shipping Costs

If you are returning an unopened product because you changed your mind under the 14-day right of withdrawal, you are responsible for the direct cost of returning the product, unless otherwise required by applicable law.

If the product is defective, damaged or incorrect, we will cover the reasonable return costs where required by applicable consumer protection law.

We recommend using a tracked shipping method when returning a product.

We cannot be responsible for returned parcels lost in transit where the return shipping was arranged by the customer.

Refunds

Once we receive and inspect your return, we will notify you regarding the status of your refund.

If the return is approved, the refund will be issued to your original payment method.

Where the statutory right of withdrawal applies, refunds will be processed within the legally required period. We may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first.

For eligible withdrawals, we will also refund the cost of our standard outbound delivery where required by law. Any additional delivery costs resulting from choosing a more expensive delivery option than our standard delivery method are not refundable.

Your bank or card provider may require additional processing time before the refund appears in your account.

Products That Cannot Be Returned

Unless the product is defective, damaged, incorrect or applicable law provides otherwise, we cannot accept returns for:

• opened cosmetics;
• used cosmetics;
• products with a broken or removed hygiene seal;
• products that have been tested or applied to the skin;
• products returned incomplete;
• products damaged after delivery due to improper handling or storage.

Sets and Bundles

If you purchased a product as part of a set or bundle and wish to return the entire purchase under the 14-day right of withdrawal, all products included in that set must generally be returned unopened, unused and with their original seals intact.

If one product in a set is damaged or defective, please contact us at support@thetrendx.com so we can assess the appropriate solution in accordance with applicable consumer protection law.

Non-Conforming Products

Customers have statutory rights regarding products that are defective or do not conform to the sales contract.

For consumers covered by Latvian and EU consumer protection legislation, a claim regarding a non-conforming product may generally be submitted within two years from the date the product was delivered, subject to the requirements and remedies provided by applicable law. LIKUMI.LV

These rights are separate from the 14-day right of withdrawal.

International Customers

THE TREND X COSMETICS sells to customers in several countries.

Nothing in this Refund & Return Policy limits any mandatory consumer rights that you may have under the laws applicable in your country.

Where local consumer protection law gives you greater rights than those stated in this policy, those mandatory legal rights will apply.

Contact Us

For all returns, damaged items, incorrect orders or refund enquiries, please contact:

THE TREND X COSMETICS
Operated by SIA KAROLETA
Registration No.: 40203427018

Email: support@thetrendx.com
Website: www.thetrendx.com