Terms of Service

Last updated: October 2, 2026

These Terms of Service govern your use of www.thetrendx.com and any purchases made from THE TREND X COSMETICS.

The website and online store are operated by:

SIA KAROLETA
Registration No.: 40203427018
Rudens 12, Riga, LV-1082, Latvia
Email: support@thetrendx.com
Website: www.thetrendx.com

Throughout these Terms, “we”, “us” and “our” refer to SIA KAROLETA and THE TREND X COSMETICS.

By accessing our website, placing an order or using our services, you agree to these Terms of Service.

1. Online Store Terms

By using this website and placing an order, you confirm that you have the legal capacity to enter into a purchase agreement under the laws applicable to you.

You may not use our products or website for any illegal or unauthorised purpose.

You must not:

• misuse the website;
• attempt to gain unauthorised access to our systems;
• distribute malware, viruses or harmful code;
• interfere with the operation or security of the website;
• use our content or products for unlawful purposes.

We reserve the right to refuse service where permitted by applicable law.

2. Products

We aim to provide accurate descriptions, images and information about all THE TREND X COSMETICS products.

However, colours and appearance may vary slightly depending on:

• your device;
• screen settings;
• lighting;
• manufacturing variations;
• packaging updates.

Minor variations that do not affect the quality or intended use of a product shall not necessarily constitute a defect.

Product availability may change without notice.

We reserve the right to discontinue or modify products where permitted by law.

3. Cosmetic Products

THE TREND X COSMETICS products are intended for cosmetic and personal care use only.

Please use each product according to the instructions provided on the packaging or product page.

Individual results may vary.

If you have sensitive skin, known allergies or concerns regarding a product or ingredient, we recommend reviewing the ingredient list before use.

Stop using a product if irritation or an adverse reaction occurs.

Information provided on our website is for general product information only and is not intended to replace professional medical advice, diagnosis or treatment.

4. Prices

All prices are displayed in the currency shown on the website.

Prices may include applicable VAT where required by law.

We reserve the right to change prices at any time. Any price change will not affect an order that has already been accepted by us.

Promotional prices, discount codes and special offers may be subject to additional conditions and may be changed or withdrawn where legally permitted.

5. Orders

After placing an order, you will normally receive an order confirmation by email.

An order confirmation does not necessarily mean that we have accepted your order.

We reserve the right to refuse or cancel an order where there is a legitimate reason, including:

• the product is unavailable;
• incorrect pricing or product information;
• suspected fraud;
• payment problems;
• incorrect or incomplete customer information;
• restrictions on delivery to the requested destination.

If we cancel an order after payment has been received, the relevant amount will be refunded.

6. Customer Information

You are responsible for providing accurate and complete information when placing an order.

This includes:

• your name;
• delivery address;
• email address;
• telephone number where required.

We are not responsible for delivery problems caused by incorrect information supplied by the customer, except where applicable consumer law provides otherwise.

If you notice an error in your order details, contact us as soon as possible at:

support@thetrendx.com

We cannot guarantee that changes can be made once an order has entered fulfilment.

7. Payment

Payments are processed through Shopify Payments and the payment methods displayed during checkout.

Available payment methods may include supported credit and debit cards.

You agree to provide current, complete and accurate payment information.

Your order may not be processed until payment has been successfully authorised.

Payment processing may also be subject to the terms and privacy policies of the relevant payment provider.

8. Shipping and Delivery

Shipping information, including available destinations, delivery charges and estimated delivery times, is available in our Shipping Policy.

Our standard shipping fee is:

€4.90

Orders over:

€50

qualify for free shipping, subject to any conditions shown at checkout.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including:

• courier delays;
• customs processing;
• public holidays;
• weather;
• transportation disruptions;
• incorrect delivery information;
• other events outside our control.

Where mandatory consumer law provides additional delivery rights, those rights remain unaffected.

9. Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy.

Customers wishing to request a return should contact:

support@thetrendx.com

Please include your:

• order number;
• product concerned;
• reason for the return where applicable.

Certain opened cosmetic products may not be eligible for return for health and hygiene reasons where the protective or hygiene seal has been opened or removed.

This does not limit your statutory rights in relation to defective, damaged, incorrect or non-conforming products.

For more information, please review our Refund & Return Policy.

10. Right of Withdrawal

Where applicable consumer law provides a statutory right of withdrawal for distance purchases, customers may exercise that right within the applicable legal period.

For consumers in the European Union, this will generally be 14 days from receipt of the goods, subject to applicable legal exceptions.

Certain sealed goods that are not suitable for return due to health protection or hygiene reasons may lose eligibility for the statutory withdrawal right after their seal has been opened.

Nothing in these Terms limits mandatory consumer rights provided by applicable law.

11. Damaged or Defective Products

Please inspect your order after delivery.

If a product is damaged, defective, leaking, incorrect or otherwise does not conform to your order, contact:

support@thetrendx.com

Please provide:

• your order number;
• a description of the problem;
• photographs where possible.

Your statutory consumer rights regarding defective or non-conforming goods remain unaffected by these Terms.

12. Promotions and Discount Codes

Discount codes and promotional offers may:

• have expiry dates;
• apply only to selected products;
• require a minimum purchase value;
• be limited to one use per customer;
• be unavailable in combination with other promotions.

We reserve the right to cancel or refuse use of a promotion where it has been used fraudulently, abusively or contrary to its stated conditions.

13. Intellectual Property

All content on www.thetrendx.com, including where applicable:

• logos;
• branding;
• product photographs;
• graphics;
• designs;
• text;
• videos;
• product descriptions;
• website content;

is owned by or licensed to THE TREND X COSMETICS / SIA KAROLETA unless otherwise stated.

You may not reproduce, distribute, copy, modify, publish, sell or commercially exploit our content without prior written permission.

Personal, non-commercial use of our website is permitted.

14. Product Reviews and User Content

If you submit a review, image, comment or other content to our website, you confirm that:

• the content is based on your genuine experience where applicable;
• you have the right to submit it;
• it does not infringe another person's rights;
• it is not unlawful, abusive, defamatory or misleading.

We may moderate or remove content where reasonably necessary, subject to applicable law.

Submitting content may give us permission to display it on our website and related marketing channels, where this is permitted by law and by the terms presented when the content is submitted.

15. Third-Party Services

Our website may use third-party providers, including services related to:

• Shopify;
• payment processing;
• order fulfilment;
• shipping;
• customer reviews;
• email communications;
• Google Merchant Center.

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for independent third-party websites or services that are outside our control.

16. External Links

Our website may contain links to third-party websites.

We do not control those websites and are not responsible for their content, availability, security or privacy practices.

Visiting third-party websites is at your own discretion and subject to their own terms.

17. Website Availability

We aim to keep our website available and functioning properly.

However, we cannot guarantee uninterrupted or error-free access.

We may temporarily suspend or restrict access for reasons including:

• maintenance;
• security updates;
• technical problems;
• platform outages;
• circumstances outside our reasonable control.

18. Accuracy of Information

We make reasonable efforts to ensure information on our website is accurate and up to date.

Occasionally, information may contain:

• typographical errors;
• pricing errors;
• incorrect availability information;
• incomplete information.

Where legally permitted, we may correct such errors or update information.

If an error materially affects an order you have already placed, we will contact you where appropriate.

19. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

To the extent permitted by law, we are not liable for indirect or consequential losses arising from circumstances outside our reasonable control.

We are also not responsible for loss or damage resulting from:

• misuse of a product;
• failure to follow product instructions;
• use of a product despite a known allergy or sensitivity;
• unauthorised modification of a product.

These limitations do not affect mandatory consumer rights.

20. Force Majeure

We shall not be responsible for delays or failures caused by events outside our reasonable control.

Such events may include:

• natural disasters;
• severe weather;
• war or civil disturbance;
• strikes;
• transport disruption;
• government restrictions;
• customs delays;
• power or internet failures;
• courier disruptions;
• major technical failures.

We will take reasonable steps to minimise disruption where possible.

21. Privacy

Your personal information is processed in accordance with our Privacy Policy.

By using our website, you acknowledge that certain personal information must be processed in order to:

• fulfil orders;
• process payments;
• deliver products;
• provide customer support;
• comply with legal obligations.

Please read our Privacy Policy for further information.

22. Changes to These Terms

We may update these Terms of Service from time to time.

Changes will be published on this page together with the updated revision date.

The version applicable to your purchase will generally be the version in effect when your order was placed, subject to mandatory law.

23. Governing Law

These Terms and purchases made through THE TREND X COSMETICS are governed by the laws of the Republic of Latvia, unless mandatory consumer protection legislation applicable to you provides otherwise.

If you are a consumer residing in another country, you may also benefit from mandatory consumer protection rights provided by the laws applicable in your country.

Nothing in these Terms is intended to deprive consumers of mandatory rights granted by applicable consumer protection law.

24. Disputes

If you have a complaint or dispute regarding an order, please contact us first so that we can attempt to resolve the matter:

support@thetrendx.com

Nothing in these Terms prevents a consumer from using any dispute resolution or court procedures available under applicable law.

25. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions shall continue to apply to the fullest extent permitted by law.

26. Entire Agreement

These Terms of Service, together with our:

• Privacy Policy;
• Refund & Return Policy;
• Shipping Policy;

form the terms governing use of our website and purchases made through our store.

27. Contact Information

Questions regarding these Terms of Service should be sent to:

THE TREND X COSMETICS
Operated by SIA KAROLETA
Registration No.: 40203427018
Rudens 12
Riga, LV-1082
Latvia

Email: support@thetrendx.com
Website: www.thetrendx.com